Organisations must unlock the new paradigm of personalised, empathetic experiences at scale to build customer relationships and growth amid changing consumer preferences and increasing expectations. We take a look at the findings of Genesys’ State of...

Companies in the financial services and banking sector need to be able to meet the changing expectations of today’s customers. Fred Crehan, Area Vice President, Emerging Markets at Confluent, speaks to us about why the UAE needs strong data management...

In March 2023, the UK Government announced the latest Spring Budget. Many businesses anxiously held their breath as it was released during the height of the country’s cost-of-living crisis.   The Budget claims to “build upon the...

The transformative potential of Artificial Intelligence (AI) and Machine Learning (ML) in financial services, particularly in the risk management realm, cannot be denied. From navigating ongoing macroeconomic uncertainty to bolstering credit...

Which? research has found that basic security flaws on some of the biggest banks’ websites and apps are putting consumers at increased risk of falling victim to fraud.  The research comes after 29,102 cases of remote banking fraud were reported...

As gay men in the property industry, David Mann MBE, Partner at Tuffin Ferraby Taylor, and Saleem Fazal MBE, Real Estate Partner at Taylor Wessing, have faced their fair share of struggles in the workplace but they believe there is plenty to be hopeful for...

A top tech CIO says the present representation of women in the industry “does a disservice” to the contribution women can – and should – make. Helena Nimmo, CIO of global tech consultancy Endava Group, marked International...

DLA Piper has published the findings of its annual GDPR and Data Breach Survey. The Europe-wide survey has revealed another record year with a 168% year on year increase in the total value of fines issued across Europe.    Among the largest fines...

For years, a woman operating in the financial markets was someone unique. However, recently there has been a dynamic change and women investors are increasing year by year. XTB Group tells us more. The last three years have been a time when financial...

Pascal Holt, Director of Marketing, Iceotope, considers how Edge Computing and other growing technology innovations such as AI are changing the landscape for financial service organisations. Edge Computing, cloud and AI are changing the competitive...

As we move into 2023, Intergiro has revealed the predicted trends for the new year. Nick Root, CEO of Intergiro, tells us more.  The financial technology sector is rapidly evolving with traditional methods of banking now being replaced with digital...

In recent years identity fraud has skyrocketed during the holiday season. Eduardo Castro, Managing Director, Identity and Fraud at Experian, explores actions businesses can take to safeguard customers. It’s that time of year again. For many of us...