Insights

CRM Code for Authorised Push Payment fraud winds down having more-than trebled reimbursement rates, slashed average losses, and slowed scam growth 

Last month, the CRM Code, which has safeguarded customers from Authorised Push Payment (APP) fraud since 2019, will be replaced by a new framework from the Payment Systems Regulator (PSR). Overseen by the Lending Standards Board (LSB), the CRM Code covered...

Is AI making us lazy?

Lethabo Lubisi, Corporate Affairs Director at EQPlus shares their thoughts on the debate.   Every time labour-saving technologies are introduced questions are raised about whether these negatively impact human motivation and productivity. The...

New CFA Institute survey reveals industry-wide need for standards and education on AI and GenAI in investing

CFA Institute, the global association of investment professionals, has released new survey data on the views of investment industry employers concerning the responsible and ethical use of Artificial Intelligence (AI) in the investment sector. The survey...

Five things banks should know about their evolving customer preferences to stay competitive in 2024

Recently, FinTech in the Middle East and North Africa has experienced notable changes due to advancements in technology and shifts in consumer habits. Making it more important than ever for banks in the region to grasp and meet the evolving preferences of...

How the EU AI Act will impact financial institutions

The EU AI Act, which came into force on 1 August 2024, is a significant legislative development for financial institutions (FIs). With provisions starting to apply over a period of six to 36 months, most of the Act’s rules will be enforceable after...

Off the Books: Chirag Shah, Founder and CEO of Nucleus Commercial Finance

In this interview, Chirag Shah, Founder and CEO of Nucleus Commercial Finance, discusses his journey from investment banking to establishing Nucleus, sharing his insights on alternative finance for UK SMEs and the innovative strategies driving...

Navigating new norms: Keys to FinTech success

In this exclusive piece, David Osborne, CEO of Caseware and former leader of Virgin Pulse, shares his key advice for professionals and entrepreneurs in FinTech seeking to accelerate their careers. From the importance of relationship-building and continuous...

The role of Australia’s banks in alleviating the cost-of-living crisis

Tales Sian Lopes, Head of Financial Services ANZ at Publicis Sapient, dives into the measures being taken to ease the cost-of-living crisis down under. The recent Budget has delivered some relief for Australians struggling with the cost-of-living. The...

Is company culture stifling banking modernisation?

In this article by Steve Round, President and Co-Founder of SaaScada, we explore how entrenched company culture in traditional banks may be hampering their ability to modernise and compete with more agile FinTechs and challenger banks. The reluctance to...

Nigeria on track to cashless society

Abimbola Pinheiro, CEO of O3 Capital, delves into Nigeria’s swift journey towards a cashless society, examining how digitalisation is reshaping daily transactions, enhancing financial inclusion and fostering economic growth. Discover how innovative...

Off the Books: Robert Kraal, Co-founder and CBDO, Silverflow 

Robert Kraal, Co-founder and CBDO, Silverflow speaks to us about his company, the challenges facing FinTechs today and advice for fellow entrepreneurs. What initially sparked your interest in the payments and FinTech industry, and what continues to drive...

European financial services hesitate on AI adoption amid job and regulatory concerns

Financial services leaders are hesitant to implement Artificial Intelligence (AI) amid concerns that its impact is outweighing the benefits of productivity gains and cost cuts, according to European FinTech executives.    AI has the potential...