North America

Klarna enters booming subscription market with the launch of Klarna Plus in the US 

Klarna, the AI powered global payments network and shopping assistant, has announced its entry into the subscription service model with the launch of Klarna Plus, issued by WebBank, now available to eligible US consumers through the Klarna app for a monthly...

As US interest rates keep rising, so does holiday spending

A new Consolidated Credit survey shows that more men will shop in-store and the Hispanic community is prepared to shop responsibly. Inflation can’t stop it, and neither can credit card interest rates that are averaging 28%. Holiday shopping keeps...

Insurance companies embrace tech-driven injury prevention 

 We hear from Toni-Louise Gianatti, Head of PR and Content at Soter Analytics, on how the insurance game is changing through injury prevention technology.  The days of being reactive are in the past. Waiting for an incident to occur before...

How are FinTech startups disrupting traditional banking and financial services?  

FinTech startups are revolutionising the financial landscape by leveraging technology to challenge traditional banking and financial service providers. Through innovation in areas such as digital payments, lending, wealth management and Blockchain...

76% of small businesses feel well-equipped to survive a recession

The majority of US small business owners (72%) are concerned about the impact of a potential recession, however, 76% are confident their business could withstand the downturn, according to the Bank of America 2023 Small Business Owner Report (PDF). The...

Study finds financial advisors pursue client engagement due to economic conditions 

Edward Jones has announced its survey findings, revealing three-quarters of financial advisors (76%) from across the industry have increased their engagement with clients due to current economic conditions in the United States. Most financial...

Survey finds about half of American workers are suffering from financial stress

With inflation and escalating healthcare costs continuing to plague American workers, financial stress is on the rise and now impacting about half of employees, according to a survey by FinFit with Salary Finance. Inside the Wallets of Working Americans,...

One in three finance and accounting professionals admit B2B procurement is broken 

Zip has announced the results of the 2023 Trends in B2B Purchasing survey of 1,056 US-based finance and accounting professionals – director-level and above. Respondents are overwhelmingly eager to move the procurement process away...

Lookout data shows credential theft mobile attacks on the rise in US government agencies 

Lookout, an endpoint to cloud security company, has released its 2022 Government Threat Report which examines the most prominent mobile threats affecting federal, state and local governments in the United States.  Lookout data reveals mobile phishing...

How ACT enabled College Ave to deliver seamless experiences 

Eric Chas, Head of Customer Operations, College Ave, speaks to us about why the organisation chose to deploy ACT’s solutions for its contact centre and how it has been able to deliver strong customer experiences for students across...

Columbia Bank hires new EVP and CIO

Columbia Bank has appointed Manesh Prabhu as its new Executive Vice President and CIO. The bank has more than 60 full-service branch networks spanning the state of New Jersey, and in his new role Prabhu is responsible for information systems and digital...

RBC Wealth Management delivers on client expectations with Salesforce

RBC Wealth Management – a division of RBC Capital Markets – has implemented Salesforce to help drive business growth and reduce maintenance costs. Salesforce has announced that RBC Wealth Management – a division of RBC Capital Markets...