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CFA Institute debuts Diversity, Equity and Inclusion Code for the Investment...

CFA Institute, the global association of investment professionals, and CFA Society Australia, has launched the Australia edition of its voluntary Diversity, Equity and Inclusion Code for the Investment Profession (DEI...

SpotMe, Chime’s fee-free overdraft, surpasses US$30 billion in spotted t...

Leading consumer financial technology company, Chime, has announced that its fee-free overdraft feature, SpotMe, has covered its members with more than US$30 billion in transactions since the product launched in 2019....

Meta partners with NatWest to combat scams 

Meta and NatWest are expanding a first-of-its-kind information sharing partnership to help protect people against fraud. The Fraud Intelligence Reciprocal Exchange (FIRE) is a threat intelligence sharing programme for...

Three steps to elevate your CX: The ultimate blueprint for financial services...

Ryan Tamminga, SVP of Product and Services, Alchemer, on how financial services providers leverage customer feedback to drive excellent experiences. CX is the differentiator for financial services companies Financial...

The BNPL boom: How new payment options are defining the customer loyalty race

The frenzy of Christmas and Halloween marketing is already in full swing, with date reveals of Christmas market returns to pumpkin patch locations, retailers are gearing up to execute their strategies as the Golden...

CRM Code for Authorised Push Payment fraud winds down having more-than trebled...

Last month, the CRM Code, which has safeguarded customers from Authorised Push Payment (APP) fraud since 2019, will be replaced by a new framework from the Payment Systems Regulator (PSR). Overseen by the Lending...

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