Eric Chas, Head of Customer Operations, College Ave, speaks to us about why the organisation chose to deploy ACT’s solutions for its contact centre and how it has been able to deliver strong customer experiences for s...
Columbia Bank has appointed Manesh Prabhu as its new Executive Vice President and CIO. The bank has more than 60 full-service branch networks spanning the state of New Jersey, and in his new role Prabhu is responsible...
RBC Wealth Management – a division of RBC Capital Markets – has implemented Salesforce to help drive business growth and reduce maintenance costs. Salesforce has announced that RBC Wealth Management – a division of RBC Capit...
Cash flow optimisation has been a strategy long pursued by businesses, however, new research from C2FO has revealed that enterprises are increasingly struggling due to inflation supply chain weaknesses and interest...
Banco Santander, one of the largest banks in the world with over 157 million customers and Forgepoint Capital, one of the world’s leading venture capital firms focused on cybersecurity, have announced a strategic a...
A study from Telefónica Tech, which gathered responses from a total of 810 IT professionals in Spain, Brazil, Germany, the UK and the Republic of Ireland, finds 60% of the IT professionals surveyed recognize that ...
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