AI

Financial institutions are actively moving key customer-facing processes to AI agents, marking a rapid transformation in how customers interact with banks and insurers. According to the Capgemini Research Institute’s W...

Transforming decades-old banking systems takes more than upgrades; it takes trust – trust in people and in technology. We spoke to Sanjida Gafur, CIO Technical Lead at TSB, at WSO2’s Oxygenate event, whose approach ble...

Fast Loan aims to help customers build credit profiles, ease financial pressure and enable participation in the formal financial system. Mukuru, a leading next-generation financial services platform, has partnered with...

Jouk Pleiter tells the origin story without flourish. Two decades ago banks and telecoms treated the internet as a pipe. Products went in at one end, customers were expected to catch them at the other. “We wanted to f...

Adrian McPhee has built from zero and scaled inside giants, yet his north star has barely moved. In any setting there are a hundred things you could do. The craft, he said, is choosing what you should do – in what o...

Hans Tesselaar, Executive Director of BIAN, explores the pivotal role of interoperability in balancing compliance and risk mitigation with openness and composability to drive innovation in financial institutions. In...