Europe

Optimising the customer journey

16 May 2023

UK-based companies, HGS and Engage Hub partnered with The Pensions Regulator to streamline the customer experience and allow the company to drive improvement to employees’ pension scheme management. Julie Mortlock, Head of Client...

Study finds UK banks do not prioritise single customer view

15 May 2023

A new study commissioned by FICO has revealed work still needs to be done for advanced personalisation in UK banks. The Forrester Consulting study, Unlocking Hyper-Personalization at Hyper-Scale, includes the results of a survey among 52 financial services...

Luxoft and Finastra to deliver turnkey managed services to banks in EMEA

15 May 2023

Finastra, a global provider of financial software applications and marketplaces, has announced a new managed services partnership agreement with Luxoft, a DXC Technology company, to support Finastra’s Kondor customers in...

Bank lending to rise as Britain dodges recession

15 May 2023

Banks are expected to increase their lending as the UK economy swerves the predicted recession and the housing market shows small signs of some revival, according to a panel of leading economists. Total loans in the UK are expected to rise 1.2% this year...

Barclays and TransferMate provide international payments solution for UK businesses

15 May 2023

TransferMate and Barclays have announced a new collaboration to help UK businesses reduce transaction costs and save time. Barclays clients operating in GBP will now be able to invoice their customers in their clients’ local currency in over 60...

UK Government launches new cybersecurity measures to tackle threats

3 May 2023

New cybersecurity measures will increase the UK’s cyber-resilience and protect the UK Government’s essential IT functions from ever-growing threats. Under the new rules, all central government departments will have their cyber-health reviewed...

Royal Bank of Scotland to launch mentor matchmaking for women

3 May 2023

Royal Bank of Scotland has partnered with online mentoring platform Digital Boost Upskilling to launch a new, free-to-use, mentor matchmaking service designed for the needs of the next generation of Scottish women in business. Known as MentorMatch, the new...

Two-fifths of UK key workers have taken on a side hustle or overtime to make ends meet

2 May 2023

Two-fifths (43%) of key workers in the UK have been forced to take on additional part-time work on top of their full-time role, or work extra overtime shifts to make ends meet, new research Creditspring shows.  The data shows significantly higher...

Dialect Communications and Paynetics deliver customer engagement services to Europe 

2 May 2023

Dialect Communications, a Business Process Outsource (BPO) that offers customer experience (CX) solutions for FinTechs, has partnered with Paynetics, one of Europe’s leading providers of embedded finance and digital banking, to provide...

Business confidence among financial chiefs sees sharpest rise since 2020

17 April 2023

Research from Deloitte has revealed that business confidence among chief financial officers has seen its sharpest since 2020, jumping by 8% amid the aftermath of the UK’s Spring Budget.  The survey showed that 25% of chief financial officers were...