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Creating harmony between business and customer value

Iman Ghodosi, Managing Director Australia and New Zealand, Backbase, says that by investing in technology, customer experience and operational efficiency, banks can unlock the full potential of the ‘banking flywheel’. The...

Wise granted direct access to Philippines’ instant payments infrastructure

Wise has been granted direct access to InstaPay, the Philippines’ real-time payment system, and can also directly settle with the Bangko Sentral ng Pilipinas’ (BSP) real-time gross payment system, PhilPaSS Plu...

AI patents at Bank of America increase 94% since 2022

Company’s patent portfolio includes nearly 1,100 AI and machine learning patents. Bank of America is dedicated to the use of innovative technology to best meet the needs of its clients and employees. This commitment to...

Three steps to elevate your CX: The ultimate blueprint for financial services...

Ryan Tamminga, SVP of Product and Services, Alchemer, on how financial services providers leverage customer feedback to drive excellent experiences. CX is the differentiator for financial services companies Financial...

Identity-centric regulations driving innovation in Asia-Pacific’s financial s...

Ashley Diffey, Vice President Australia and New Zealand, Ping Identity, on the pivotal role played by identity in driving innovation within the APAC financial services sector. The Asia-Pacific region (APJ) stands out...

Globant acquires Blankfactor and strengthens payments, banking and capital...

Globant has entered into a definitive agreement to acquire Blankfactor, a US-based IT services consultancy specializing in payments, banking, and capital markets, with a successful track record in the financial...

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