NatWest Group has launched a new accreditation in AI and Data Ethics, designed to support colleagues across the bank in the responsible and ethical use of Artificial Intelligence.
The programme builds on NatWest’s pioneering partnership with the University of Edinburgh, where a bespoke AI and data ethics course was developed and delivered to around 90 colleagues from across the bank, including a range of roles and business areas.
By taking the best of that learning and making it available to all 60,000 colleagues across the group, this structured programme is designed to embed critical skills across the organisation, supporting more consistent outcomes for customers as AI becomes increasingly part of colleagues’ day-to-day work.
It is expected to take two to three months to complete, with the full rollout continuing through to October.
It includes:
- Eight structured e-learning modules aligned to NatWest’s AI Ethics Principles
- A collaborative half-day session focused on real-world application
- Practical guidance to help colleagues identify, assess and manage ethical risks when using AI in day-to-day roles. This includes understanding how to ensure AI-driven decisions are fair and unbiased, and how the data used to train them can influence outcomes
On completion, colleagues will receive an internal NatWest Group accreditation in AI and Data Ethics and will be required to complete ongoing learning as AI capabilities and standards continue to evolve.
Dr Paul Dongha, Head of Responsible AI and AI Strategy at NatWest Group, said: “As AI becomes increasingly embedded in how we serve customers and run our bank, it’s important that we equip colleagues with the skills and confidence to use it responsibly. Building on our existing AI and data ethics training, this accreditation gives our colleagues even more practical tools to recognise risks, ask the right questions and make better decisions in their day-to-day roles. By bringing this to all our colleagues, we’re building a strong culture of responsible AI – helping ensure we continue to be a trusted partner to our customers by meeting their needs, improving their banking experience and delivering consistent outcomes.”
The new accreditation reflects NatWest’s broader approach to shaping the future of banking through the use of technology, data and AI, while maintaining a strong focus on trust and responsibility.
