As part of its continued drive to expand and enhance its digital services, the Electricity and Water Authority (EWA), in collaboration with BENEFIT, has announced the launch of a new bill payment service through the BenefitPay app. The service offers customers a more streamlined and convenient way to manage and settle their EWA bills.
Customers can activate a monthly direct debit facility via the BenefitPay app by submitting a request through EWA’s approved channels. Once approved, a notification is issued through the app, allowing customers to select the preferred bank account for monthly bill deductions, delivering a secure and seamless payment experience in line with the highest standards of quality and reliability.
EWA provides multiple channels for submitting requests, including Customer Service Centres, electronic services via its online platform, the Virtual Centre, the home-visit service and its 24/7 Call Centre.
Kawther Al Mosawi, Director of Collection and Billing at the Electricity and Water Authority, highlighted the Authority’s commitment to enhancing customer experience through innovative digital solutions that simplify procedures and improve bill management efficiency.
Shafaq Alkooheji, Assistant General Manager of Payment Services at BENEFIT, said: “The partnership with Electricity and Water Authority reflects BENEFIT’s focus on advancing secure, reliable digital financial solutions and delivering a secure, reliable payment experience that meets the highest standards. Such initiatives further contribute to enhancing the Kingdom of Bahrain’s position as a regional leader in digital innovation.”
EWA continues to offer services that help customers manage bills more effectively, including fixed monthly deductions and initiatives promoting energy efficiency and sustainable consumption.
