Australian customer-owned bank rolled out the nCino platform in just 13 weeks, thanks to a key partnership between the teams at nCino, P&N Group, and KPMG Australia as the delivery partner.
P&N Group, which operates P&N Bank in Western Australia and BCU Bank in New South Wales and Southeastern Queensland has implemented nCino’s Commercial Banking Solution to enhance operational efficiency across its business banking division.
The project was completed in just 13 weeks, thanks to a key partnership between the teams at nCino, P&N Group, and KPMG Australia as the delivery partner.
P&N Group’s business banking has continued to evolve in recent years following a successful merger of BCU and P&N Bank, making the organisation well placed to innovate, streamline its processes and create a better experience for the team and customers.
P&N Group selected nCino to enable the next stage of growth for its business banking business by further enhancing procedures, systems and workflows.
This strategic move allowed P&N Group to enhance digital capabilities in the business banking credit origination process and optimise approval procedures and reporting by leveraging data analytics and insights from the nCino platform.
With this robust and agile platform in place, P&N Group is now poised to continue scaling across Australia, while keeping a focus on customer-centricity and innovation.
“We sought a solution that could unite our processes and people, and we found that with nCino,” said Jacqueline Ryan, Chief Business Banking Officer, P&N Group. “Through our partnership, we’re excited to continue delivering an elevated banking experience to our customers across the three states in which we operate.”
“We are proud to collaborate with P&N Group on its business lending transformation,” said Zameer Momin, National Salesforce Partner, KPMG Australia. “Our primary focus was to deliver an enhanced digital banking experience on a secure, scalable and cutting-edge solution. We leveraged our local knowledge and platform expertise, combined with nCino’s innovative platform and P&N Group’s pragmatic leadership team, to implement at an accelerated pace and bring business value to bank users quickly.”
“The nCino platform is designed to streamline and standardise processes, providing a single, fully integrated digital solution for our customers,” said Mark Bernhardi, Managing Director – Australia and New Zealand, nCino. “For P&N Group, the result is a flexible platform that meets the organisation’s immediate needs for increased efficiency. With nCino’s ongoing investments in data, AI and intelligence, we see ongoing opportunities to unlock new business value in the future. We’re excited to partner with the team at P&N Group as they continue to deliver exceptional service to their customers.”
We asked Jacqueline Ryan for more on the nCino initiative
How did the P&N Group IT team work with nCino on implementing the transformation?
The engagement between P&N Group and nCino was grounded in a true partnership approach, with active engagement across multiple levels within both organisations. This ensured timely and effective communication of relevant data points to help inform the build of the platform to meet the specific needs of P&N Group. There were weekly catchups that included executive and working groups from both organisations, daily standups, feature showcases, technical playbacks, and tight controls around the scope of work agreed upon. This supported effective project timeline management as well as facilitating quick and effective responses when testing issues arose, enabling us to leverage the skills across both organisations to optimize outcomes.
How was the wider P&N Group organization sold on the advantages of adopting nCino?
A key focus for P&N Group was ensuring that the delivery outcomes met the specific needs of our business banking division. Based on market research undertaken, it became apparent that nCino had built a baseline solution specifically to address the complexities that come with lending to business banking customers. Their offering clearly demonstrated this with the platform reflecting the sophistication required to enable an effective credit origination platform for this type of lending. The ability to directly link with the Salesforce platform was also a positive feature further enhancing our customer proposition. In addition, the proposed nature of the engagement with a strong collaborative focus was an important consideration in partnering with them.
Where do see the adoption of the nCino solution taking P&N Group into the future?
The adoption of the nCino credit origination platform is an important step for P&N Group in its growth journey. This platform will enhance efficiency, monitoring and reporting in the Group’s credit origination processes and provide a strong platform to further streamline our credit origination processes through automated financial spreading and digitizing data access to assist in the assessment of credit risk. The platform enables us to further deepen and grow our relationship with our customers to ensure we continue to truly partner through a customer centric approach.
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