ActiveOps, a management process automation company, has introduced a new solution to support the workforce management needs of Financial Crime operations. The new solution is designed for banks and other financial institutions to help them handle case-based work faster, keep themselves and their customers safe and ensure compliance with the strict regulations that govern these processes.
The new workforce management solution promises to help with Know Your Customer (KYC) and Anti-Money Laundering (AML) cases, improving productivity and optimising time spent across the caseload to maximise case progression. The solution, built on the recently launched CaseworkiQ product, delivered a 20% improvement in productivity in its first deployment within a UK bank.
Peter Cregg, Product Director at ActiveOps, said: “Companies that have to deal with KYC and AML checks are under more pressure than ever. Case complexity has increased during the pandemic, and the cost of compliance continues to rise. We’re proud at ActiveOps to be helping them achieve those goals with our Financial Crime Solutions. Labour remains the most significant portion of the cost of compliance. Our solutions ensure skills and capacity are used as effectively as possible to progress the caseload and meet service level commitments.”
Banks, insurers and other financial institutions are among the most heavily regulated in the world – and the risks of non-compliance range from heavy financial penalties to severe damage to the enterprise’s reputation.
In 2021, total fines for AML breaches amounted to €2.5 billion globally – and though this is down from the 2020 figure of €11.5 billion, it shows that the pressure is still on to ensure that AML and KYC processes are watertight. Furthermore, a 2022 FICO survey revealed that 56% of British consumers would leave their bank if it were found to have been involved in a money-laundering scandal.
Against this backdrop, the pressure on operations teams in financial institutions is enormous. The cases that operations must handle are often complex, with multiple touchpoints across the business – with strict timelines for each touchpoint and severe consequences for failure. To get ahead, operations leaders need access to data showing them where to spend their efforts handling incoming work, reducing their case backlog, and prioritising cases at risk of regulatory or service level agreement (SLA) failure.
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