Research

Study finds UK banks do not prioritise single customer view

A new study commissioned by FICO has revealed work still needs to be done for advanced personalisation in UK banks. The Forrester Consulting study, Unlocking Hyper-Personalization at Hyper-Scale, includes the results of a survey among 52 financial services...

76% of small businesses feel well-equipped to survive a recession

The majority of US small business owners (72%) are concerned about the impact of a potential recession, however, 76% are confident their business could withstand the downturn, according to the Bank of America 2023 Small Business Owner Report (PDF). The...

96% of CISOs struggle to get the support required to be resilient against cyberattacks

Trellix has released its latest report, The Mind of the CISO. The research is the result of a survey of global Chief Information Security Officers (CISOs) across every major industry and reveals how they work amidst a tumultuous threat landscape, which...

Study finds financial advisors pursue client engagement due to economic conditions 

Edward Jones has announced its survey findings, revealing three-quarters of financial advisors (76%) from across the industry have increased their engagement with clients due to current economic conditions in the United States. Most financial...

Study finds that technical debt and skills shortages threaten to stifle innovation

Technology leaders still have work to do when it comes to balancing their ambitious innovation strategies with organisational priorities and a host of business challenges, according to a new Protiviti survey of more than 1,000 CIOs, CTOs, CISOs...

Two-fifths of UK key workers have taken on a side hustle or overtime to make ends meet

Two-fifths (43%) of key workers in the UK have been forced to take on additional part-time work on top of their full-time role, or work extra overtime shifts to make ends meet, new research Creditspring shows.  The data shows significantly higher...

90% of IT professionals have experienced a cybersecurity breach

Skyhigh Security has released The Data Dilemma: Cloud Adoption and Risk Report, focusing on the prevailing problem of how to protect data that is used, shared and stored in today’s hybrid and cloud-first enterprise environments. The report...

Online merchants hit by double whammy of fraud as cost-of-living bites

Online businesses are being hit by a damaging double-whammy of fraud as the cost-of-living crisis bites.  A survey of chief financial officers (CFOs) at online merchants across 10 countries, commissioned by Ravelin, has found that fraud is on the...

Research finds that female leaders are being overlooked for top FinTech jobs

Research from EY and Innovate Finance has highlighted ‘barriers’ in the FinTech sector with female leaders being overlooked for senior positions within the industry.  The report, formed from the 120 finalists on the Women in Fintech...

Business confidence among financial chiefs sees sharpest rise since 2020

Research from Deloitte has revealed that business confidence among chief financial officers has seen its sharpest since 2020, jumping by 8% amid the aftermath of the UK’s Spring Budget.  The survey showed that 25% of chief financial officers were...

Genesys report confirms customer experience is at the heart of success

Organisations must unlock the new paradigm of personalised, empathetic experiences at scale to build customer relationships and growth amid changing consumer preferences and increasing expectations. We take a look at the findings of Genesys’ State of...

New survey by HID reveals five pressing themes reshaping the security industry

Sustainability, mobile IDs and a changing workforce continue to be among top concerns for the industry according to HID’s State of the Security Industry Report. HID, a worldwide leader in trusted identity and physical security solutions, has announced...